Terms and ConditionsMaking a PurchaseMaking a purchase could not be easier. Just browse our tea choices and click on the items you wish to buy and put them into your shopping cart. You will then be directed by PayPal to process your payment details. PayPal is a secure site and we do not receive any of your card details.Shipping and HandlingAll orders are processed and hand packed to order. The postage rate is for Royal Mail 1 st class mail.Delivery ScheduleAll orders are hand packed to order. We will normally dispatch your order to you within 2 business days.Back OrdersIn the rare event that your item is not in stock, we will back order for you. We will ship the items that you have ordered when in stock.Tax ChargesTea is exempt from VATCredit Card SecurityAll credit card numbers are encrypted by PayPal. They are not held in clear text on any web site and at no point do we see your credit card details. Customers wishing to pay by cheque can submit the order by post with the cheque enclosed payable to The Tea Spot with a downloadable postal order form.GuaranteeWe guarantee your satisfaction. All our teas should be of the highest quality. At all times we welcome suggestions about the website, the service, new ideas or products for out customers. We are continuously working to try and improve our online service.Reaching UsIf you need to reach us, please email us on contact@theteaspot.co.uk, or call us on 07756452438 or write direct to Claire Merrick, the Tea Spot, Meadowside, Leighton Road, Northall, LU6 2HA.Privacy PolicyThe Tea Spot does not disclose buyers' information to any third parties.Refund PolicyWe fully guarantee our products, and will happily refund the full purchase of them should you find something genuinely wrong with them. Products must be returned at the cost of the buyer in order to claim a refund. Should the buyer return the goods at the suppliers cost the supplier reserves the right to charge for handling of such goods to and not limited to the full value of goods. |